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Customer Service
"Satisfy
customer's interest" is our customer service policy
Field service technical
personnels in Technique Service Department are available to provide
valuable solutions to our value customers. It guarantees the
medicine’s stability, makes an easier way to operate, as well as
providing technique support for reducing cost and improves the
production technology. ILE has obtained hundreds of coating formulas
for traditional Chinese medicine, which can shorten the research
time in film coating of medicine manufacturers.
"Tailoring the customers"
is the essence of our service
According to customer’s
requirements, we will do experiments in film-forming properties,
color selection, covering effects, barrier properties and condition
of use so that customer can get the visible impression and data
analysis to decide the proper coating process. After years of
development, we have established formula system in gastric type,
enteric type and controlled /sustained release type. In particular,
according to characteristics of Chinese medicine, our solutions
satisfy specific demands of customer.
"Professional
solution Lab" is the basis of excellent technology to our
trustworthy service
The lab is equipped with
professional test equipments, such as Datacolor color match, High
Efficiency Coating Machine, Fluid Bed, HPLC, Hardness Determine
Equipment, Friability Determine Equipment, Dissolution Test Machine
and constant temperature & humidity ovens.
"Professional
talents" is the guarantee of excellent technology to our trustworthy
service
Our technical personnel
has had years of experience in medicine production and acquired of
professional knowledge of pharmaceutical and high-molecule materials
application, which helps them to solve the technical problem
regarding coating formula and coating process.
ILE has cooperated with Tianjin
University, Nankai University and Tianjin Pharmaceutical Institute
for a long time. The professionals from these Universities have
given the strong technical support to us and guarantee the
professional and good technical service to customers.
Extended Services
Technical person will
carry out return visits to customer to further understand their new
requirements and answer their questions. Also, they offer their
advice to customers for correct usage of coating agents, and
manufacturing the quality product. If the customer has requirements
in solid dosage forms design process research, production,
equipments and GMP management, the professionals are available to
offer the extended service accordingly.
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